FAQs
Frequently Asked Questions (FAQs) - ScalpMatch™
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About the Product
Q: How do I find my perfect match?
A: We offer 9 unique shades to ensure you find your perfect scalp match. We recommend using your concealer (if you prefer a lighter colored scalp) or your foundation as a reference and review our product photos and descriptions, which showcase the shades on different skin tones - and decide which shade of LiquidSkin works best for you!
Q: Is LiquidSkin waterproof?
A: LiquidSkin is formulated to be highly water-resistant and long-lasting, designed to withstand daily activities, but not completely waterproof. For the best results, avoid prolonged submersion, as this will cause dissolution and impact the product's finish.
Q: How do I remove the product? Is it permanent?
A: LiquidSkin is NOT permanent, although after months of wear, it might seem like it. LiquidSkin can be easily removed by using our CleanUp Application Corrector product or by soaking in shampoo/soap/water and gently agitating. For detailed instructions, please refer to the product page.
Q: How is LiquidSkin different from lace tint spray or foundation?
A: Lace tint sprays, concealer sticks, and foundations are cakey, messy, transfer onto your skin and still end up leaving behind visible knots and the wig lace grid. LiquidSkin is a professional, all-in-one wig lace knot & grid concealer that's engineered for a consistently CLEAN wear. Our innovative formula provides a long-lasting, seamless finish that won't smear, transfer, or wash away, ensuring your wig's lace looks realistic every time.
Q: How does the product prolong the life of my wig?
A: LiquidSkin acts as a wig lace knot sealant, creating a protective barrier over the delicate knots on your wig lace. This prevents the fragile knots from being combed out or coming loose, which is a common cause of "balding" on wigs. By using LiquidSkin, you extend the life of your wig and protect your costly investment.
Q: Is ScalpMatch safe for my scalp?
A: Yes, ScalpMatch is formulated with user comfort in mind - designed for normal wear on top of your nylon wig cap.
About Your Order
Q: What are your shipping rates?
A: Shipping rates are calculated at checkout based on the weight of your order and your destination. We offer several shipping options to get your order to you quickly and affordably.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. Due to health and safety guidelines and the sensitivity of the product formulation, we offer a 7-day return policy for any product that is unused and in its original packaging. Please visit our Shipping & Returns page for more details on how to initiate a return.